Return workflow
- Contact GSAT Parts before returning anything.
- Provide the quotation or order reference, VIN or rego, and clear photos.
- Keep the part uninstalled and in its packaging where reasonably possible.
- Wait for return authorisation and delivery instructions.
- We review the supplied evidence and explain the available next step.
Incorrect or damaged supply
Keep the item, packaging and delivery label, and photograph the package and part as soon as practical. This helps us investigate with the carrier and stock team.
Fitment and installed parts
Please do not install a part when its identity, connector, mounting points or condition differ from the confirmed item. Installation can make diagnosis and return handling more complex.
Consumer rights
Nothing on this page is intended to exclude rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.